SECTORS
Technological obsolescence and legacy applications are a situation that many clients present.
government
The main challenge facing the government sector is to improve the citizen experience, achieving interaction and automation of all the needs that citizens have with a government entity, for this we must focus mainly on the automation of intelligent procedures, government interoperability and omnichannel citizen service, these 3 elements are those that allow to maximize efficiency and ensure that a government entity can offer a better quality of service and thus an increase in citizen satisfaction.
Technological obsolescence and legacy applications are a situation that many clients present, this has posed a challenge in which technological governance models have been created oriented to the government sector in order to have this evolution strategy in an orderly and progressive manner.
Capabilities
government agility
A transcendental point in government organizations is to modernize their style and type of operation, since in many cases they come from very static and bureaucratic models, which is why many agencies are betting heavily on adopting an agile culture in organizations. That is why Play Digital Consulting in conjunction with Agile Alliance has created a whole agile model adapted to the situation and particularity of the government sector, also generating specialties depending on the organization that wants to make this change (Immigration, Police, Judiciary, Taxes, Social Security).
government digital interoperability
The great challenge currently in government organizations is to have a comprehensive view of the citizen, since the automation of procedures and their respective attention depends on data that is distributed in different state agencies.
For this reason, many organizations are addressing government interoperability strategies, in order to have that comprehensive view of the citizen regardless of where the data of the same, which is why in Play Digital Consulting in conjunction with OMG we are betting on implementing interoperability standards already existing in different areas of government (Tax, Social Security, Labor, Health, Civil Registration, Immigration), in order to apply a model already proven in other similar government organizations.
government digital process automation
Another fundamental point for the digital success of a government organization is to be able to define and automate the processes and records related to citizen procedures. For this, the concepts of Enterprise Architecture, Process Choreographies (BPM + Microservices) and Document Automation (ECM) are combined with a methodological framework of decoupled design to effectively implement a digital automation strategy in the organization.
omnichannel citizen experience
The goal is to create an omnichannel experience for citizens, where they can feel a proactive and multiple communication model both to manage procedures with the state organization, as well as to access and consult information related to the capabilities of that organization.
To achieve this, the main challenge for organizations is to introduce and evolve digital channels (web, specific apps, chatbot, social networks, among others) with the traditional channels of the institution (call center, office, kiosks) and create an experience adapted to any citizen.
How We Work
DIGITAL OFFICE
A methodological framework created by Play Digital Consulting, which allows to propose the principles of agility and LEAN under extreme situations of remote work, with this framework you can face the day to day operations within organizations covering 4 key elements: Idea Generation, Consolidation, Planning and Monitoring.
EVOLVE
Methodology created by Play Digital Consulting combining SAFE, TOGAF, LEAN and Design Thinking frameworks, to implement in a real and effective way the two main concepts that must support an agile methodology: Representation and Decoupling.
DESIGN THINKING
Methodology to address problems within organizations, it is used to generate innovative ideas that focuses on understanding and providing solutions to user needs. It promotes innovation within organizations in an effective and successful way.
OMG
The Object Management Group (OMG) has been the global institution that has managed to standardize more than 50 standards in the government sector, being this organization a global benchmark when it comes to propose strategies for government modernization and digital evolution.
Services
WORKSHOP
These are outreach services, in which we offer a different experience, where we allow all participants to integrate and contribute ideas to solve the problem posed. These can have two types of objectives: advanced training and specific objectives. - For Digital Citizen Experience Evolution - For Process Reenginering & Automation - For Enterprise Content Management Automation - For API Strategy - For Data Governance - For RPA Implementation - For Agile Implementation Strategy Government Chapter
PROGRAMS
These are support services to help the client consolidate a concept or objective that was defined in a previous assessment, or that the client requires based on the current situation of the concept or objective in question. These can have a technological orientation as well as a business orientation. - Agile Government Organizational Transformation Change Management - Agile-IT Culture Change Management - Goverment Process Reenginering Automation - Goverment Citizen Content & Record Management Automation - Goverment Interoperabiity Desing & Automation - Citizen Xperience Platform and Strategy Design
ASSESSMENTS
It consists of consulting services that we offer to organizations, in which we aim to implement a specific concept within the organization, both at the level of IT concepts as well as Business or Human Management. - For Microservices Implementation Assessment - For OmniChannel Citizen Implementation Assessment - For Citizen Experience Implementation Assessment - For Government Agile Culture Change Management Assessment - For Digital Process Reengineering & Automation Assessment - For DevOps Implementation Assessment - For Interoperability Integration Automation Assessment
WORKSHOP
These are outreach services, in which we offer a different experience, where we allow all participants to integrate and contribute ideas to solve the problem posed. These can have two types of objectives: advanced training and specific objectives. - For Digital Citizen Experience Evolution - For Process Reenginering & Automation - For Enterprise Content Management Automation - For API Strategy - For Data Governance - For RPA Implementation - For Agile Implementation Strategy Government Chapter
PROGRAMS
These are support services to help the client consolidate a concept or objective that was defined in a previous assessment, or that the client requires based on the current situation of the concept or objective in question. These can have a technological orientation as well as a business orientation. - Agile Government Organizational Transformation Change Management - Agile-IT Culture Change Management - Goverment Process Reenginering Automation - Goverment Citizen Content & Record Management Automation - Goverment Interoperabiity Desing & Automation - Citizen Xperience Platform and Strategy Design
ASSESSMENTS
It consists of consulting services that we offer to organizations, in which we aim to implement a specific concept within the organization, both at the level of IT concepts as well as Business or Human Management. - For Microservices Implementation Assessment - For OmniChannel Citizen Implementation Assessment - For Citizen Experience Implementation Assessment - For Government Agile Culture Change Management Assessment - For Digital Process Reengineering & Automation Assessment - For DevOps Implementation Assessment - For Interoperability Integration Automation Assessment